STEP 1:Place your order online. After you've paid for the program, you will need to complete your medical questionnaire about your health and weight loss goals.

STEP 2:Connect with your US licensed medical providers. No need to wait weeks or months to get an appointment with your medical specialist. Speak to your US licensed medical providers via our HIPAA compliant telehealth platform.

STEP 3:Medication is shipped to your door. Once your US licensed medical providers writes your prescription, your medication is dispensed by a pharmacist and shipped directly to your door (2-4 business days)

STEP 4:Ongoing Support. We regularly check in with you to make sure you are getting the most out of our program and your medication. You also have access to chat with our support team or your US licensed medical providers to ask questions at any time!

Nope, exactly what you see is exactly what you pay. No membership fees, completely transparent.

As this is a prescription medication that is compounded by one of our pharmacy partners specifically for you — it cannot be returned.

Once your medication has been prescribed the address associated with the eRX cannot be changed. Future refills can be adjusted moving forward and we always suggest contacting us to ensure accuracy. We kindly ask you keep things such as vacations and trips out of town in mind with our estimated timeline when ordering and refilling.

Our contracted provider group is Beluga Health, P.A., a Florida professional corporation that has its office located at 1321 Upland Dr., Suite 18399, Houston, TX, 77043. Jonah Mink, MD is the chief medical officer and is licensed to practice medicine in all 50 states and the District of Columbia.

When completing your enrollment questionnaire, please select the current dosage of medication you are utilizing. Titration or dosage increases cannot be requested until your first refill. Providers may request proof of your current medication and/or script to substantiate your dosage. The prescription needs to include the patient’s name, prescriber name, medication name, medication strength, medication dosage prescribed, and the date of the prescription.

Upon a script (eRX) being issued and sent to a partner pharmacy, your order cannot be changed. We will make every effort possible to cancel the order with the pharmacy but make no implied guarantee.

In the event the order can be cancelled, a $100 nonrefundable visit and clinical fee will be withheld from your refund.

Once approved and prescribed, our partner pharmacies estimate 3-5 business days as this medication is made to order and shipped. Business days are defined as Monday through Friday from the time your prescription is sent to the pharmacy. You will receive a text or email notification with tracking if applicable.

When you are ready to process a refill, simply log in to your account dashboard and select “Place an Order.” You’ll be prompted to answer a couple quick questions for your doctor and have the opportunity to make any necessary plan changes such as dosage changes at this time. We recommend allowing 7-10 business days for a refill to be processed and delivered.

NOPE!

No, we do not accept insurance. Payment for our services is made through other accepted methods.